- Shipping & Returns
Shipping & Returns
Free shipping & return shipping: All orders over $99.00 ship free via standard shipping service unless an expedited option is selected. All orders over $99.00 qualify for free return shipping so that you may return or exchange without cost or hassle.
Standard shipping: Order delivery typically occurs within 3-5 business days of purchase unless noted otherwise on the product page for the items purchased. This option is free for orders over $99.00 or a flat rate of $7.99 for orders of $98.99 or less.
2-3 business day shipping: 2-3 business day expedited shipping is available for $9.99 per order. This shipping option features Priority 2 and 3 Day shipping. Delivery typically occurs within 2-3 business days of purchase unless noted otherwise on the product page for the items purchased.
Next Business Day Shipping: Next business day shipping is available for a flat rate of $49.99 per order. Delivery typically occurs within 1 business day of purchase unless noted otherwise on the product page for the items purchased.
1. Log into your store, then go to My Account.
2. Go to Completed Orders, then click Return Item(s) next to the item(s) that you would like to return.
3. Fill out the following items on the return request:
Quantity to return
Return action optional
4. Click Submit Return Request.
If your order is over $99.00 we will reply with a free return label within 1 business day (usualy much quicker). If your order is under $99.00 then you will receive instructions on where to send your return package.
- All shipping charges are non-refundable
- ShoeStores.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the sixty(60) day --return period
- Contact Customer Service for availability of desired exchange item(s)
- Ship your return or exchange through an insured trackable carrier, as ShoeStores.com cannot be responsible for lost or damaged packages
- An email notification will be sent to you once your package has been received by ShoeStores.com
- Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from ShoeStores.com)
Please send your return or exchange to:
13155 Old Meridian St
Carmel, IN 46032
Shipping & Handling